• Each patient is attended to within ≤ 30 minutes after registration.
• Response to emergency ambulance calls within ≤ 5 minutes.
• On‑site response to emergency cases within ≤ 5 minutes.
• Waiting time to receive medicines is ≤ 15 minutes after the prescription is verified.
• Every patient is treated with respect, and confidentiality is protected.

Note: Compliance times depend on triage priority and current operational conditions.