UTeM HEALTH CENTER CLIENT CHARTER

• Waiting time for consultation is ≤ 30 minutes after registration        
• Respond time for emergency ambulance call is ≤ 5 minutes         
• Despatch time for emergency case is ≤ 5 minutes        
• Waiting time for receiving medication is ≤15 minutes       
• Each patient will be treated with courtesy, honor and confidentiality.